Ngā māharahara me ngā amuamu Concerns and Complaints
Play Therapists are expected to maintain professional standards as set out in our Code of Ethics. If you are concerned about the behaviour or conduct of one or more play therapist, you may consider making a complaint.
Is the play therapist a proffessional member of ANZAPT? (Check here) Have you raised the concern directly with the play therapist?
Have you raised the concern with their supervisor or their manager?
Have you raised a concern or complaint with the organisation that employs the play therapist?
We recommend that you raise your complaint with the play therapist’s employer first before contacting us. This gives the organisation an opportunity to respond directly to you about your concerns.
Complaints Process
Complaints can be in writing or emailed and the information setting out the allegations must be sufficiently detailed to ensure that a person against whom an allegation or allegations is made is fairly advised of the allegation or allegations concerning them, with sufficient detailsgiven to enable that person to prepare a response with support of ANZAPT.
If you have a complaint please email ethics.anzaptnz@gmail.com advising:● Name of the person you wish to complain about (Member, Officer or the Society of ANZAPT)● Date of incident● Explanation of concern● What outcome would you like to see
You will receive acknowledgement of receipt of complaint within 5 working days
You will receive acknowledgement of receipt of complaint within 5 working days